Assessor Resource

SISSSDE201
Communicate effectively with others in a sport environment

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes a key function for all people who require essential communication skills to support their role in sport activities. This unit applies to individuals who undertake a variety of roles in any sport such as officials, coaches and administrators.

This unit describes the performance outcomes, skills and knowledge required to communicate with others in a sport environment. It involves developing relationships, selecting appropriate communication strategies for different people and negotiating with support personnel and others. It also includes dealing with conflict and disputes and underpins effective performance in the sport environment.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop effective relationships with others in the sport environment

provide support to others to ensure goals are met

seek feedback from others and taking appropriate action

select the right communication mechanisms when interacting with others

apply appropriate conflict resolution techniques.

Context of and specific resources for assessment

Assessment must ensure application of legal and ethical coaching practices as they relate to the individual’s current or intended sport.

Assessment must also ensure access to:

access to actual or simulated sport environment with a range of other people in a variety of roles

access to Sporting Organisation sport specific rules, regulations and requirements for role in individual’s chosen sport

access to ASC codes of behaviour.

Method of assessment

A range of assessment methods should be used to assess the practical skills and knowledge required to communicate effectively with others. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the individual

analysis of responses to case studies and scenarios

role-plays about communication situations and dealing with complaints and misunderstandings

demonstration of different communication techniques

observation of demonstrated techniques in resolving conflict

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:

SISSSCO202 Coach beginner or novice participants to develop fundamental motor skills

SISSSOF202 Officiate games or competitions

SISSSOF203 Judge competitive situations

sport-specific technical units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and interpersonal skills including active listening and questioning to obtain information to request advice, receive feedback and build relationships with others

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

meeting personal presentation standards according to organisational requirements

identifying and dealing with conflict situations, complaints and misunderstandings within scope of responsibility

problem-solving techniques to identify strategies to prevent misunderstandings and conflict.

Required knowledge

organisational policies and work procedures, roles and responsibilities

Sporting Organisation requirements specific to chosen role

characteristics, uses and conventions of different types of communication mediums

teamwork principles.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of informationmay include:

formal and informal research

media

reference books

legislation or plain English publications describing the law and responsibilities to comply

Australian Sports Commission (ASC)

libraries

National Sporting Organisations (NSO)

industry journals

internet

informal discussions and networking with officials

industry seminars

training courses

participation in industry accreditation schemes

industry codes of behaviour or ethics.

Responsibilities and duties may include:

code of conduct or behaviour

job description and employment arrangements

organisational policy relevant to coaching role

skills, training and competencies

supervision and accountability requirements including work health and safety

sport or club structures.

Othersmay include:

senior coaches

other coaches

club members

board or committee members

parents

players

spectators

assistants

volunteers

officials

administrators

sports trainers.

Personal presentationmay include:

uniform

hair and grooming

footwear

personal protective equipment

jewellery.

Feedbackmay include:

formal/informal performance appraisals

obtaining feedback from players

obtaining feedback from senior coaches and peers

self reflection.

Communicationmay include:

verbal

written format, such as electronic (e.g. email) or hard copy (e.g. letter)

by telephone

in languages other than English, including Australian Indigenous languages

visual, such as sign language:

via an interpreter.

Non-verbal communicationmay include:

body language

dress and accessories

gestures and mannerisms

voice tonality and volume

use of space

culturally specific communication customs and practices.

Cultural and social differencesmay include:

modes of greeting, farewelling and conversation

body language, including use of body gestures

formality of language.

Medium of communicationmay include:

fax

email or text message

simple written messages, such as equipment bookings

face-to-face

telephone

video

standard forms and pro formas

assistive technology, e.g. telephone typewriter (TTY)

through interpreters.

Issues and problemsmay include:

misunderstandings

selection disputes

abuse of officials and others

parent roles

team harmony

compliance with policies and procedures

members protection

complaints.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify own responsibilities and duties in relation to others and undertake activities in a manner that promotes cooperation and good relationships. 
Practise high standards of personal presentation according to organisational guidelines and specific requirements for particular duties or situations. 
Seek assistance from colleagues when required to fulfil responsibilities and duties. 
Offer assistance to colleagues when required. 
Encourage, acknowledge and act upon constructive feedback provided by others. 
Conduct communication with others in a polite, professional and friendly manner. 
Use language and tone appropriate to a given situation in both written and spoken communication. 
Use appropriate non-verbal communication in all situations. 
Show sensitivity to cultural and social differences. 
Use active listening and questioning to facilitate effective two-way communication. 
Select appropriate medium of communication for the particular audience, purpose and situation, taking into consideration characteristics of each medium and relevant factors involved. 
Respect differences in personal values and beliefs and their importance in the development of relationships. 
Identify any linguistic and cultural differences in communication styles and respond appropriately. 
Identify potential problems and conflict likely to be encountered in the sport environment and devise strategies to deal with these issues. 
Seek assistance from others when issues, problems and conflict arise and suggest possible ways of dealing with them or refer them to relevant others. 

Forms

Assessment Cover Sheet

SISSSDE201 - Communicate effectively with others in a sport environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISSSDE201 - Communicate effectively with others in a sport environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: